add7 Terms and Conditions

1 General Introduction and Eligibility

add7 (hereinafter referred to as the "Platform") is an online gaming and sports betting service operated for players in Bangladesh. By accessing this platform or registering an account, you fully accept all the terms and conditions stated below.

These terms and conditions form a legally binding agreement. We therefore ask you to read the entire document carefully before you start using add7. If you object to any term, please refrain from using the platform.

2 Eligibility and Age Requirement

The add7 platform is for individuals aged 21 or older only. By registering an account, you confirm that you are at least 21 years of age.

• add7 may request proof of age during account verification.
• If a minor creates an account using false information, that account will be closed immediately and all deposited funds may be forfeited.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited.
• Transferring or renting an account to a third party is strictly prohibited.

3 Account Registration and Security

When creating an account on add7, you must provide accurate and complete information. Providing incorrect or misleading information may result in the account being suspended or closed.

• It is your responsibility to keep your login credentials (username and password) confidential.
• If you suspect any unauthorized access to your account, notify the add7 support team immediately.
• You are responsible for all activity carried out from your account.
• add7 will never ask for your password via email or chat.

add7 may request a copy of your national ID card or passport for identity verification. This is done to prevent fraud and to ensure the security of your account.

4 Deposits and Withdrawals

The following payment methods are available for depositing and withdrawing funds on add7: bKash, Nagad, Rocket, and Upay.

• Minimum deposit amount: ৳500 (for each method).
• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Deposits and withdrawal requests must be made only from your own mobile banking account.
• Deposits or withdrawals through a third party are strictly prohibited.
• Rocket is the mobile wallet service of Dutch-Bangla Bank.

If a deposit is not processed successfully or does not appear in your account, notify the add7 support team immediately. add7 reserves the right to hold any transaction under suspicion of fraud.

5 Bonuses and Promotions

add7 offers various bonuses and promotional offers from time to time. Each bonus has its own terms and conditions, which are clearly stated on the relevant offer page.

The following terms apply to the welcome bonus:

• New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000.
• Example: Deposit ৳1,000 and receive a ৳1,200 bonus, making your total balance ৳2,200.
• Bonus wagering requirement: you must wager 20 times the bonus amount.
• Example: If you receive a ৳1,200 bonus, you may withdraw the bonus winnings after wagering ৳24,000.
• The wagering requirement is calculated on the bonus amount only, not on the combined total of the deposit and bonus.
• add7 reserves the right to cancel a bonus if bonus abuse or manipulation is suspected.
• Only one welcome bonus applies per household or per IP address.

6 VIP Program and Cashback

add7's VIP program has three tiers, offering weekly cashback benefits to regular players:

• Bronze tier — up to 0.5% cashback per week.
• Silver tier — up to 1.0% cashback per week.
• Gold tier — up to 1.5% cashback per week.

Tier upgrades are based on your gaming activity. add7 reserves the right to change the terms of VIP benefits at any time. Cashback benefits are added to the account balance and their own withdrawal terms may apply.

7 Fair Use and Prohibited Activities

The following activities are strictly prohibited on the add7 platform:

• Fraud, cheating, or any illegal activity.
• Using automated software, bots, or scripts to operate games.
• Operating an account with the intent to circumvent bonus terms and conditions.
• Harassing other players or using abusive language.
• Using the platform for money laundering or illegal payment purposes.
• Creating multiple accounts to gain an advantage.
• Attempting to interfere with the platform's systems or software.

If any of the above violations are proven, add7 may immediately suspend or permanently close the account and all funds may be forfeited.

8 Gaming Rules and Betting Terms

Each game and sports betting section on add7 has its own rules. General principles are given below:

• Once a bet is confirmed, it cannot be changed or cancelled.
• add7 reserves the right to void any bet affected by a technical error.
• If an event is cancelled in sports betting, the bet amount will be refunded.
• If a game is interrupted mid-way due to a technical issue, add7 will endeavor to provide the best possible resolution.
• add7's final decision is binding in all disputes.

For detailed rules on a specific game, visit the help page of the relevant game section or contact the support team via live chat.

9 Responsible Gaming

add7 places the highest importance on responsible gaming. We believe gaming should be for entertainment and should never be a source of financial or mental stress.

• You can set your own deposit limits.
• You can take a temporary break (self-exclusion) if needed.
• You can request that your account be temporarily or permanently closed.

The add7 support team is ready to help with any gaming-related issues. For more information, visit our Responsible Gaming page.

10 Privacy and Data Protection

add7 takes the security of your personal information very seriously. All data is kept secure using SSL encryption technology.

Read our Privacy Policy page for details on how your personal information is collected, processed, and stored. By using the platform, you are also considered to have accepted the terms of the Privacy Policy.

add7 never sells your personal information to third parties. Information may only be shared where necessary for payment processing and legal obligations.

11 Account Closure and Suspension

add7 may suspend or close your account in the following circumstances:

• Any violation of these terms and conditions.
• Suspicion of fraudulent or deceptive activity.
• Providing incorrect or false information.
• Non-cooperation with account verification.
• Extended inactivity on the account.

You may also contact the add7 support team at any time to request account closure. Any valid balance may be withdrawn through the designated method before the account is closed.

12 Limitation of Liability

To the maximum extent permitted by applicable law, add7 is not liable for:

• Loss in a game or bet due to internet disconnection.
• Errors in third-party platforms or software.
• Service interruptions due to events beyond add7's control (force majeure).
• Loss resulting from misuse of your own account information.

add7 always strives to provide a safe and reliable service, but it is not possible to guarantee uninterrupted service. Our support team is committed to resolving any technical issues promptly.

13 Dispute Resolution

If you have a dispute regarding your account, a transaction, or the outcome of a bet, follow the steps below:

• First, inform the add7 support team via live chat.
• If unresolved, write in detail to [email protected].
• The deadline for submitting a dispute is within 30 days of the relevant incident.

add7 considers every dispute fairly and endeavors to resolve it as quickly as possible. add7's final decision applies and is binding in all disputes.

14 Changes to Terms

add7 reserves the right to update or change these terms and conditions at any time. A notice will be displayed on the platform for significant changes.

Continued use of add7 after any changes will be considered acceptance of the new terms. We therefore advise you to revisit this page regularly. If you have any questions about a change, please contact our support team.

15 Contact and Support

If you have any questions or concerns about these terms and conditions, contact the add7 support team:

• Live chat: Support is available 24/7 in both Bengali and English.
• Email: [email protected]

Our support team is always ready to resolve any issue. Using live chat is recommended for a faster response.