add7 Privacy Policy

1. Introduction & Purpose

add7 is a safe and reliable online gaming platform operated for players in Bangladesh. We believe that protecting the privacy of our users' personal information is our ethical responsibility. This privacy policy applies to our website and all related services.

Through this document, we aim to be fully transparent about what types of information are collected from you when you register and use the add7 platform, for what purposes that information is used, whether information is shared with any third parties, and what security measures we take to protect your information.

This policy may be updated from time to time. In the event of any significant changes, we will make reasonable efforts to notify users accordingly.

2. What Information We Collect

When you open an account and use services on the add7 platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Your chosen username and password
• Payment information (bKash, Nagad, Rocket or Upay account number)
• Document information required for identity verification

2.2 Automatically Collected Information

• IP address and device type
• Browser type and language preference
• Time and date of access to the platform
• Page visit history and session information
• Information obtained from cookies and similar tracking technologies

2.3 Transaction Information

• Deposit and withdrawal amounts and dates
• Gaming activity history
• Records of bonus and promotion usage
• Account communication and support history

3. Purpose of Using Information

add7 uses your information only for specific and legitimate purposes. The reasons for which we process your information are listed below:

3.1 Account Management and Identity Verification

We use the information you provide to confirm your identity and maintain the security of your account. This process is essential for protecting the integrity of the platform.

3.2 Payment Processing

Payment-related information is used to accept deposits and complete withdrawals quickly and securely via bKash, Nagad, Rocket and Upay. add7 ensures a minimum deposit and withdrawal of ৳500.

3.3 Customer Service

We use your contact information to provide support via 24/7 live chat and email to resolve your issues and answer your questions.

3.4 Ensuring Responsible Gaming

Information is analysed to monitor user gaming behaviour, ensure a responsible gaming environment, and take preventive action where necessary.

3.5 Fraud Prevention and Security

Automatically collected information is used for security analysis to prevent account hacking, money laundering, and other illegal activities.

3.6 Platform Improvement

Usage patterns are analysed to further improve the user experience and to add new services and features.

4. Information Sharing & Third Parties

add7 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:

• Payment Processors: The minimum necessary information is shared with the relevant mobile banking service to complete transactions via bKash, Nagad, Rocket and Upay.
• Technology Partners: Necessary information may be shared with technology service providers for the secure operation of the platform — however, they are bound by strict confidentiality agreements.
• Legal Obligations: Information may be provided in response to a legitimate request from an appropriate authority or a court order.
• Fraud Prevention: Limited information may be shared with security agencies for the purpose of preventing fraudulent activity.

5. Data Security Measures

add7 uses industry-standard, state-of-the-art security technology to keep your information safe. The key components of our security framework are as follows:

5.1 SSL Encryption

All data transmission on the platform is protected by SSL (Secure Sockets Layer) encryption, ensuring your information is transferred with the highest level of security.

5.2 Data Storage Security

Collected information is stored in an encrypted state on secure servers. Passwords are never stored in plain readable form — they are always kept as a hash.

5.3 Access Control

Only authorised personnel, and only for specific operational reasons, can access user information. All access is logged and maintained.

5.4 Regular Security Audits

Regular security audits are conducted to identify potential vulnerabilities and ensure the integrity of the system.

6. Cookie Policy

Cookies and similar technologies are used on the add7 website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Cookies We Use

• Essential Cookies: These are necessary to ensure the core functionality of the platform — such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings and to analyse usage patterns.
• Security Cookies: Used for fraud detection and session security.

6.2 Cookie Control

You can control or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work correctly.

7. Data Retention Period

add7 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All profile and transaction information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a specific period to meet legal and regulatory requirements.
• Fraud prevention records may be retained for an extended period.
• Once the necessary period has passed, information is securely deleted or anonymised.

8. User Rights

As an add7 user, you have the following rights regarding your own information:

8.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we can provide you with a copy of your information.

8.2 Right to Correct Information

If there is any incorrect or outdated information in your profile, you have the right to request that it be corrected. Most information you can update yourself from your account settings.

8.3 Request to Delete Information

In certain circumstances you may request that your information be deleted. However, we may need to retain some information due to legal obligations or legitimate business reasons.

8.4 Right to Withdraw from Marketing Communications

If you do not want to receive promotional emails or communications, you can contact our support team at any time to request that they be stopped.

9. Protection of Minors

The add7 platform is operated for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age is verified during the registration process. If we become aware that information from a minor has been inadvertently collected, the relevant account will be immediately closed and the information deleted.

10. Policy Changes & Updates

add7 reserves the right to amend or update this privacy policy as needed. If significant changes are made to the policy:

• The updated date will be published on this page of the website.
• For significant changes, a notification may be sent to your registered email address.
• Continued use of the platform after the updated policy is published will be considered as consent to the new policy.

Therefore, it is recommended that you review this page on a regular basis.

11. Contact Us

If you have any questions about this privacy policy, any requests regarding your information, or if you believe your privacy rights have been violated — please contact us immediately:

• Email: [email protected]
• Live Chat: 24/7 support via the platform
• Language: Support is available in both Bengali and English

add7 treats your privacy concerns with the utmost seriousness. We review every request carefully and do our best to provide a resolution as quickly as possible.