Frequently Asked Questions
Answers to all your questions about add7
From claiming bonuses to making deposits, VIP benefits, and mobile gaming — clear and complete answers to every question about add7 are available on this page.
Whether you are new to add7 or a returning player, questions come up all the time. How to meet the welcome bonus wagering requirements, how to deposit via Nagad or bKash, when you will receive your VIP cashback, or why a game is not loading on mobile — clear answers to all of these topics are organised in the sections below. Click on the question you are looking for to see the full answer.
Bonuses & Offers
Open an account at add7 for the first time and log in successfully. Then deposit a minimum of ৳500 using any supported payment method. A 120% bonus on your first deposit will be added to your balance automatically — no separate code or application needed. The maximum bonus amount is ৳5,000.
Wagering is calculated only on the bonus amount — not on the actual deposited amount. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus. A 20x wager on that ৳1,200 means you need to place a total of ৳24,000 in bets before you can withdraw any winnings from the bonus.
add7's slots, live casino, and most card games count toward wagering. However, the contribution rate may differ for certain games. To be sure, look for the bonus-eligible tag in the games list or ask directly in live chat — the team is available 24 hours a day.
No. The welcome bonus is available only once per player. If the same person creates multiple accounts, it will be considered a violation of the rules and both accounts may be suspended. Play fairly on one account and enjoy regular rewards through the VIP program.
You can cancel your bonus at any time after accepting it. Keep in mind, however, that once the bonus is cancelled, the bonus balance and any winnings earned from that bonus will also be removed. To cancel a bonus, contact us via live chat or send an email to [email protected].
How to Make a Deposit
add7 currently supports four mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for all methods is ৳500. These methods are fully secure and balances are updated instantly.
Log in to add7, go to the deposit section, and select Nagad. Enter the amount and follow the on-screen instructions to complete the transaction using your Nagad app or USSD code. Once the transaction is successful, your balance is usually updated within a few minutes.
First, wait a few minutes, as there can sometimes be a short delay due to network issues. If the deposit still hasn't appeared, note the transaction ID from your mobile banking app and share it with the add7 live chat team or send it to [email protected]. The support team will verify the issue quickly and resolve it.
add7 does not charge any deposit fee. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges. Please check the fee schedule in the relevant app for details. The full deposit amount will be added to your gaming balance at add7.
VIP Program
add7 VIP members enjoy weekly cashback, priority customer support, and exclusive promotional offers. The cashback rate increases as you move to higher tiers, and there is also the opportunity for a more personalised experience. This is add7's way of showing appreciation to regular players.
At the end of each week, a set percentage of your total bets is credited to your account as cashback. The cashback rate depends on your current VIP tier — it is processed automatically and no separate application is required.
add7 has three VIP tiers in total:
Bronze: up to 0.5% weekly cashback — this is the starting tier.
Silver: up to 1.0% weekly cashback — for moderately active players.
Gold: up to 1.5% weekly cashback — the top reward for regular and dedicated players.
Bronze: up to 0.5% weekly cashback — this is the starting tier.
Silver: up to 1.0% weekly cashback — for moderately active players.
Gold: up to 1.5% weekly cashback — the top reward for regular and dedicated players.
Playing games on add7 regularly and staying active will naturally advance your VIP tier over time. The more active you are, the faster you can move from Bronze to Silver and from Silver to Gold. You can check your current progress in the account panel.
Cashback is credited to your main wallet and can generally be used for both playing and withdrawal. To find out the specific terms, ask in add7's live chat or visit the terms and conditions page.
Playing on Mobile
Yes, add7 is fully mobile browser-friendly. Without downloading a separate app, you can open add7.bar using Chrome, Firefox, or Samsung Internet on your phone and access all games and features. The site is optimised for mobile screens.
add7 runs smoothly on any smartphone with Android 6.0 or above, and on iPhone with iOS 12 or above. It works equally well on tablets. Keeping your browser updated to the latest version will give you the best experience.
Clear your browser cache. In Chrome, go to Settings → Privacy → Clear browsing data → select Cached images and files, then clear them. Then open add7.bar again. This resolves the issue in most cases. If not, turn your mobile data or Wi-Fi connection off and back on once.
Each game round's data is stored on add7's server side. When your connection is restored and you log back in, the game will continue from where it was or the result will be reflected correctly. If you notice any discrepancy, report it to live chat immediately.
Yes, you can add add7 to your phone's home screen for an app-like experience. Open the site in Chrome, tap the three-dot menu in the top right, and select "Add to Home Screen". After that, you can access the site directly by tapping the icon.
Have more questions? We are right here
The add7 support team is always ready to answer any question you have — in Bengali and English, 24 hours a day, seven days a week.
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